This web application is built using the latest in standards based web technologies. For the best experience, please ensure that your device, operating system, and web browser are up-to-date. Below is a list of supported browsers (other configurations may work but are not officialy supported):

Microsoft Internet Explorer 9+
Google Chrome
Mozilla Firefox
Apple Safari (OSX)
Apple Safari (iPad iOS6+)

After selecting and customizing your gear using our team builder toolbar on the bottom of the home page, you can click the submit to dealer tab on the outfit view page. This will prompt you to select your dealer and enter the sizing information for your order. After doing that, you can submit your order to the dealer that you selected. This will send your order to the dealer who will then contact you to discuss pricing.

Registering allows you to create a user account that only you can manage. If you create something cool that you want to share with the world you can then choose to upload the outfit to Facebook, Twitter or email it to a friend or coach. We do not use your personal information for anything internally or sell this information to a third party. We have created the locker room area for you to manage you teams and show off your creativity. This isn't about us, it's about you!!

Our national network of dealers are always available to help answer questions on specific products. You can use the find dealer tab on the website at any time to find a favorite dealer and reach out to them with your questions. We stand behind all of the products that we make and our network of dealers are always happy to answer questions and collect feedback for us.

All questions in regards to returns should be processed through your local dealer. You can phone Customer Service to find an Authorized Online Retailer at 1-800-537-1702.

Delivery times vary from 48 hours on custom helmets, to 90 days for custom gloves.

If there are questions about the status of an order, please contact your local retailer or contact customer service at 1-800-537-1702.

(Includes Children's Policy)

BAUER PERFORMANCE LACROSSE INC. ("BAUER") is committed to respecting the privacy rights of visitors to its websites, including factorycustom.com (the "Website"). The following policy describes how we collect, protect and use information we receive from Website visitors. If you would like to review our policies specifically applicable to children, see our Children's Privacy Policy below.

We collect information from you when you register on the Website, enter a sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When registering or participating in a contest or promotion, we may ask you for your name, date of birth, e-mail address, mailing address, daytime phone number, or other information. You may, however, visit our Website anonymously without registering.

Like many websites, we use "cookies" to enhance your experience and gather information about visits to the Website. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

We also receive and store click-stream data and other information about visits to our Website. This information is used to analyze and improve the Website experience.

To personalize your Website experience and to allow us and our affiliates to deliver the type of content and product offerings in which you are most interested.

To administer a contest, promotion, survey or other Website feature.

To allow us to better service you in responding to your customer service requests.

To learn about Website visitors and customers and to tailor specific features, promotions, or other notifications to you.

If you have opted-in to receive BAUER e-mail, we may send you periodic e-mails from BAUER. If you have not opted-in to receive BAUER e-mail, you will not receive these e-mails. Visitors who register or participate in other Website features such as marketing programs will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Yes. "Cookies" are pieces of information that a site sends to your computer while you are viewing the Website. Cookies work in combination with content within the site itself to capture and remember information. For instance, cookies are used to track your activity and understand your preferences based on previous or current Website activity. This enables us to provide you with services or to improve your Website experience. We also use cookies to provide us with aggregate data about Website traffic and Website interaction so that we and our affiliates can offer better site experiences and tools in the future. We may contract with third party service providers to assist us in serving cookies, however, they are not permitted to use the information collected except to help BAUER conduct and improve its business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient -- like the features mentioned above -- and some of our services will not function properly.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below.

Exceptions: (i) We share information with hosting partners and other parties who assist us in operating our Website, conducting BAUER’s business, or servicing you, so long as those parties agree to keep this information confidential. (ii) We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

In addition, non-personally identifiable visitor information in aggregate form may be provided to other parties for marketing, advertising, or other uses.

We realize that many children will visit our site; children should consult with their parents before submitting any information to any website, including ours. We encourage parents to supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing their name, address, and other personal information online without parental permission. For additional information about parental control tools, in the U.S. please consult the "Consumer Assistance" page of the Direct Marketing Association home page and in Canada please consult the Privacy & Ethics page of the Canadian Marketing Association website at www.the-cma.org.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified in June 2013. We encourage you to visit this page frequently so that you are aware of our current policy.

Please also visit our Terms of Use section establishing the use, disclaimers, and limitations of liability governing our Website.

This site is operated by Bauer Performance Lacrosse Inc. and the site's servers are housed in the United States. Please note that when you enter a sub-site accessible through this site it may be operated by a different entity with its own privacy policy specific to that site. We encourage you to read the privacy policies of each site.

This online privacy policy applies only to information collected through our Website and not to information collected offline. By using our Website, you consent to our privacy policy.

Should you have any questions or concerns about our Privacy Policy please contact us at:

Bauer Performance Lacrosse Inc.
c/o Bauer Hockey, Inc.
100 Domain Drive
Exeter, NH, 03833
Attn: General Counsel
privacy@bauer.com

Please click here to see the MAVERIK CUSTOMIZER terms and conditions.[B1]

Your use of this Website is subject to the terms of Bauer Performance Lacrosse Inc. Privacy Policy.[B2]

All intellectual property on this Website (except for any user generated content) is owned or licensed by Bauer Performance Lacrosse Inc. ("BAUER") and/or its affiliates. All rights to the intellectual property on this Website are reserved. Any use of the trademarks or other intellectual property on this Website without express written authorization is strictly prohibited. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Website solely for your own non-commercial use or to purchase BAUER products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Website is strictly prohibited, unless authorized by BAUER. You further agree not to change or delete any proprietary notices from materials downloaded from the Website.

Harassment in any manner or form on this Website, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BAUER or other licensed employee, host, or representative, as well as other members or visitors on the Website is prohibited. You may not upload to, distribute, or otherwise publish through the Website any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the Website or use the Website to solicit others to join or become members of any other commercial online service or other organization. Any use of this Website for an illegal or objectionable purpose is strictly prohibited. You agree that you will not use this Website to engage in any activity that could be deemed illegal, harmful to others, or give rise to civil liability. BAUER reserves the right to monitor transmissions and investigate any alleged prohibited use of this Website and to disclose any and all information relating to such prohibited use.

BAUER does not and cannot review all communications and materials posted to or created by users accessing the Website, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the Website, BAUER is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Website. However, BAUER reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another or (d) offensive or otherwise unacceptable to BAUER in its sole discretion.

In an attempt to provide increased value to our visitors, BAUER may link to sites operated by third parties. However, even if the third party is affiliated with BAUER, BAUER has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BAUER. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BAUER seeks to protect the integrity of its Website and the links placed upon it and therefore requests any feedback on not only its own Website, but for sites it links to as well (including if a specific link does not work).

BAUER SHALL NOT BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING FOR ANY LOST PROFITS OR LOST DATA, THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS WEBSITE OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE WEBSITE OR THE CONDUCT OF OTHER WEBSITE USERS (WHETHER ONLINE OR OFFLINE), EVEN IF BAUER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE WEBSITE. YOUR ONLY REMEDY AGAINST BAUER FOR USE OF THE WEBSITE OR ANY CONTENT IS TO STOP USING THE WEBSITE. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

These Terms of Use are applicable to you upon your accessing the Website and/or completing any registration process. These Terms of Use or any part thereof may be terminated or modified by BAUER without notice at any time, for any reason. The provisions relating to Intellectual Property, NHL Trademarks, Participation Disclaimer, Limitation of Liability, Indemnification, Severability and Miscellaneous, shall survive any termination. BAUER reserves the right in its sole discretion to terminate your account, delete your profile and any of your user generated content, and restrict your use of all or any part of the Website or any other website of BAUER or its affiliates for any or no reason, without notice, and without liability to you or anyone else. BAUER also reserves the right to block users from certain IP addresses and prevent access to the Website.

You agree to indemnify, defend, and hold harmless BAUER, its parent company, affiliates as well as their respective officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these Terms of Use or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Website using your Internet account.

If any provision in these Terms of Use is held invalid, the remainder of these terms shall continue to be enforceable. If any provision in these Terms of Use is deemed unlawful, void or unenforceable, then that provision is deemed severable from these terms and the remaining provisions are still valid and enforceable.

Your use of this Website shall be governed in all respects by the laws of the state of New Hampshire, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Website shall be in the state or federal courts located in Rockingham County, New Hampshire. Any cause of action or claim you may have with respect to the Website must be commenced within one (1) year after the claim or cause of action arises. BAUER's failure to insist upon or enforce strict performance of any provision of these Terms of Use shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms of Use. BAUER may assign its rights and duties under these Terms of Use to any party at any time without notice to you.